Privacy Policy

Last updated: 11 May 2022 14:49

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://switched-on.com/ Website (the “Website”) operated by Switched On Global Limited, a(n) Private Limited Company formed in England, with a registration number of 07020240 (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What information we collect, where we get this information, how we use this information, what happens if we don’t have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Category of informationSpecific piece of informationLegal basis for processing this informationWhere we get this informationHow we use this informationWhat happens if we don’t have this information
Identifying informationName
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationPostal / Shipping address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationBilling address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationPhone number
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationIP address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationEmail address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying informationDevice identifier
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Financial informationCard expiration date
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Financial informationCredit card or debit card number
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Financial informationCard CVV (security code)
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Financial informationBank account number
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
  • Information submitted by the consumer.
  • Enforcing our Terms of Service;
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for enforcing our Terms of Service will not be possible;
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

 

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

With whom we share your personal information

We share your personal information with the following categories of third parties for the following reasons:

Category of third partyWhy your information is shared with the third party
Content management systems
  • To manage our interactions with you;
  • To process transactions;
  • To enforce our Terms of Service.
Customer management systems
  • To manage our interactions with you;
  • To process transactions;
  • To enforce our Terms of Service.
Email marketing vendors
  • To market to you via email;
  • To manage our interactions with you.
Email service providers
  • To manage our interactions with you;
  • To process transactions;
  • To enforce our Terms of Service.
Financial transactions processors
  • To manage our interactions with you;
  • To process transactions;
  • To enforce our Terms of Service.
Hosting providers
  • To manage our interactions with you;
  • To process transactions;
  • To enforce our Terms of Service.

Please note that these third parties will store your personal information that has been provided to them.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

  • Limiting the amount of personal information that we collect to strictly necessary only;
  • Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
  • Destroying the personal information that we no longer need;
  • Having comprehensive security policies and procedures;
  • Screening all employees with access to personal information;
  • Training our employees;
  • Maintaining up-to-date software and safeguards;
  • Performing regular due diligence of vendors.

Sale of your information

We do not sell your personal information.

Cookies

A cookie is a small piece of data sent from a website or application and stored on your computer or device by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This website uses cookies to improve the users experience while visiting the website. This includes strictly necessary cookies that must be present for the website to provide the basic functions. They are essential to be able to access features of the website and could include signing in or displaying our map location.

This website uses Plausible Analytics to track overall trends in usage. Plausible Analytics collects only aggregated information, which does not allow us to identify any visitor to our website. No cookies are used and no personal data, such as an IP address or browser user agent, is stored. For more information, please visit the Plausible Analytics Data Policy at https://plausible.io/data-policy.

Children’s privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses the following analytics program(s) to collect information about you and your behaviors: Plausible Analytics. To learn how to opt out, please visit the website(s) of the analytics program(s) used.

Information retention

We retain all of the information that we collect until you end your subscription or after we no longer need it for reporting records

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia and/or the European Union and/or the European Economic Area and the United Kingdom – You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@switched-on.com.

Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

RightApplies To
The right to access your information.Residents of Canada, Australia, the European Union and/or the European Economic Area, and the United Kingdom only
The right to say no to the sale of your personal information.Residents of Nevada only
The right to request that we delete all or some of the personal information that we have collected on you.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).Residents of the European Union and/or the European Economic Area and the United Kingdom only
Rectification of information: the right to request that we amend any of the information that we have collected about you.Residents of Canada, Australia, the European Union and/or the European Economic Area, and the United Kingdom only
The right to withdraw your consent to the processing of your data.Residents of Canada, the European Union and/or the European Economic Area, and the United Kingdom only
The right to request that we restrict the processing of your data.Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.Residents of Canada, Australia, and the European Union and/or the European Economic Area only
The right to lodge a complaint regarding our collection, sharing and processing of data with the Information Commissioner’s Office or any other competent authority.Residents of the United Kingdom only
The right to not have to identify yourself, or of using a pseudonym in certain circumstances.Residents of Australia only
The right to stop receiving unwarranted direct marketing.Residents of Australia and the European Union and/or the European Economic Area only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Matt Clarke
Director
info@switched-on.com
+44 7958236973
https://switched-on.com/
86 Alfrison Road, London, SW11 6NW, UK
England

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

 

  • Name;
  • Billing address;
  • Phone number;
  • Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

  • Matt Clarke
  • Director
  • info@switched-on.com
  • +44 7958236973
  • 86 Alfrison Road, London, SW11 6NW, UK
  • England

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Matt Clarke
Director
+44 7958236973
info@switched-on.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada by filling out this form or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in UK.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to USA. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at info@switched-on.com.